IT asset repair and replacement

Rahul walks into his office as usual, takes a seat, and pulls up closer to his desk. Ready to start off the day with a bang, he has prepared himself for his important presentation. All this preparation only to find out that his desktop isn’t switching on.

This is the same desktop that was working completely fine the previous day and now isn’t displaying even a single sign of life through the usual blinking LEDs. What could go wrong, Rahul thought to himself as he hurried himself to the IT team to raise a ticket. He even went there himself to raise the ticket rather than making a call, to get it looked at immediately. The IT team was already busy, attending multiple tickets at the time, so they asked Rahul to wait a couple of hours.

What started out as an enthusiastic and important day for Rahul, quickly turned into gloom and frustration due to his plans being offset by this unexpected problem. Have you, or your coworkers, ever faced a similar issue when you were working?

This happens when IT assets are not periodically maintained. With time, the components of devices are more likely to fail or face problems. With time, the components of devices are more likely to fail or face problems.

The average hard drive failure rate after 2 years of use is 1.4%. After 4 years of use, that failure rate jumps to 11.8% - Backblaze Report

Combating these problems is challenging. Let's look at how your business can overcome such hurdles.

Repair of IT assets:

The first solution that comes to mind when talking about the breakdown of devices or hardware problems, is to repair the device. This is usually carried out by an organisation's IT support team if they have the required skills, tools, and knowledge.

Sometimes these teams are not equipped to repair or fix more complicated issues with their employees' devices. In the case of a young company, they may not even have an IT support team in place as it might be a very small team. In such cases, organisations opt to hire external IT services to carry out repairs of their equipment.

Preventive maintenance:

A way that businesses can look to take precautions and be well-prepared in advance is through practising preventive maintenance. Preventive maintenance involves scheduling routine, automated maintenance alerts, consistently tracking and monitoring the health of an organisation's IT assets. An IT asset management software can be used to easily implement preventive maintenance.

Businesses can reduce around 12-18 percent of costs using a preventive maintenance approach over reactive maintenance - EERE Research

Replacement of IT assets:

In the worst-case scenario where a device breakdown ends in terminating the use of the device, it will need to be replaced as soon as possible to ensure that the workflow is uninterrupted.

Accordingly, this option is a bit more challenging to execute. Where will the company suddenly source a replacement device from? How long will it take to get it to the appropriate employee? Companies can again look to hire external IT service providers to bridge this gap.

Looking for a trustworthy IT service provider to help you take care of the repair, maintenance, and replacement of your IT assets? Assetze can help you with multiple different IT services, providing timely and trusted solutions to make sure your business operates smoothly. Hire our services for affordable prices, almost 40 percent less compared to competitors, and extend the lifespan of your IT assets by 2-3 years with the right repair and maintenance practices.

Read more about all our IT services.